The little secrets of collaboration: Assume good intent


My former employer’s Director General used to say, almost ad nauseam: ‘always assume good intent’ At some point, it kind of became formulaic. No one seemed to be listening to that particular message of his any more. And the gossips and rumours went on as they always do – and indeed always did. But the […]

Be genuine and genuinely care for your neighbour’s pace on the way to change


A lot of conversations, in general and also on this blog, are exploring past reflections and previous conversations. I am in one of these iterations about Alignment and authenticity. I’ve said before that -for me- authenticity is essential in what we do, when we engage with others, because that genuine approach shows the real us and […]

The delicate balancing act of collective decision-making, between transparency and trust


Any group of people – and by extension any organisation, network or more complex form of such groups – needs to have a clear decision-making process – a ‘decision rule’ – in order to attain agreements that people genuinely subscribe to and that lead to effective implementation. Good learning and knowledge management depends on it just […]

A knowledge management primer (4): PQRSTU


This is a new series of posts, an alphabet primer of agile knowledge management (KM), to touch upon some of the key concepts, approaches, methods, tools, insights in the world of KM. And because there could have been different alternatives for each letter I’m also introducing the words I had to let go of here. […]

Moving conversations up the trust ladder… and scale of influence


At the end of the day, as some would say (‘KM is about increasing the quality and frequency of conversations that get your job done’), in KM it’s all about conversations. Conversations of contact-making (contextual webs) Conversations of meaning-making Conversations of joint exploration Conversations of co-creation (in events and otherwise) Conversations of trust building Conversations of […]

50 shades of influence


Influencing others may take many paths. It usually is a mix of our own personality and preferred ‘convincing/negotiation’ style, but it should also relate to the preferred ‘listening/convincing’ style of the people that you want to influence. And it depends on values. Even though values change slowly, they do change. So if you want to influence […]

Agile KM from ‘SMART goals’ to ‘practice SMARTS’


The game of knowledge management has changed. Despite the definitions given to knowledge management (see this useful post by Stan Garfield – and my own definitions of knowledge and knowledge management), KM really is no longer about managing knowledge-related assets as a taxidermist. It certainly is no longer about databases and catch-all portals (despite some tendencies). It’s […]

The ‘personal’ factor, beyond the human factor in KM


Get the people right! That’s what KM is all about, that’s what most social jobs are all about. Sounds obvious doesn’t it? Yet we still stick our heads in the sands and pretend that our plans and logical frameworks are more important than simple human-to-human relationships… Think about it: How many times did personal connections […]

What to put in a KM training, off the random top of my head


I was never trained on KM. I just learned it by doing. Errrr, I am learning it by doing. But if I was trained in agile KM next week, what would I love to find in such a training? Some people are wondering about exactly that on KM4Dev right now. So, let me think about this […]