A knowledge management primer (2): DEFGHI


  This is a new series of posts, an alphabet primer of agile knowledge management (KM), to touch upon some of the key concepts, approaches, methods, tools, insights. And because there could have been different alternatives for each letter I’m also introducing the words I had to let go of here.   Today, after covering […]

What do I DO about learning?


I talk a lot about learning on this blog. Because in my definition of knowledge management, it’s a central part. So the equation is KM = CDL. But the conversation and documentation parts feed that learning. As is also the case in Jaap Pels’s KM framework: But what do I do exactly, concretely, at my […]

Opportunity costs of documentation and how to make it work…


In my book of KM, documentation is an essential part of the work. Not everyone agrees to it. Someone who works a lot with Liberating Structures recently told me he didn’t necessarily see the point of harvesting anything because the people that were ‘doing the work’ would remember. But then there’s always the point of […]

La gestion des connaissances au Burkina Faso, interview avec une pionnière : Jocelyne Yennenga Kompaoré


(English version at the bottom) De passage à Ouagadougou en septembre dernier j’ai visité mon amie et consœur de KM4Dev et SA-GE, Jocelyne Yennenga Kompaoré, directrice fondatrice de l’atelier Performances. Pionnière de la gestion des connaissances dans le « pays des hommes intègres » (Burkina Faso), Yennenga a accepté cette interview dans laquelle elle revient sur son […]

We need more / better communication! But not from me…


I hear that a lot, in many organisations: communication is not good enough or there isn’t enough of it. What does it really mean though? We are quick at pointing the finger to the problem, but not so keen on explaining what we really mean and what this implies. Unfortunately also, too often we assume […]

Annual reports, the gold standard for the state of KM in the company?


Annual reports are a painful exercise, for most companies anyway. I have seen managers, designers and communication specialists from various organisations tear their hair by lumps working on this annually recurring chore. Being personally much more inclined towards the knowledge-sharing and collective thinking side of communication (away from unidirectional message massaging, marketing verbose and public […]

KM=CDL, on the journey to universal sense-making


Knowledge management (KM) is about conversations. It’s about conversations that make us more effective, both personally and collectively. It’s also about the documentation of these conversations, so that we can track back information coming from those conversations for the record, or to help others who didn’t participate to these conversations connect to them. And in the […]

Portrait of the modern knowledge worker


The concept of ‘knowledge worker’ which Peter Drucker coined in 1959, is perhaps not so clear (as shown again in a recent LinkedIn discussion – access potentially limited) and can be understood at least in two different ways: dedicated and other knowledge workers. Dedicated knowledge workers are the persons whose job it is to organise ‘knowledge work’, in relation […]

Power your communication with ‘KM inside’


Where to nestle knowledge management in the work place? Is it a field or discipline that deserves a unit in its own right – with its own breed of specialists (the knowledge manager) – or is it a mainstream support function that shoulders every other process? The answer differs in every organisation. In many cases, knowledge […]

KM stepping stones – exit induction


Since I am changing jobs, moving from my current organisation and from the current sector, a very interesting KM case in point comes ahead: what happens when one leaves the organisation and enters another? I will be living both experiences first hand soon. This is a bit like the experience – however much more amazing […]