A knowledge management primer (3): JKLMNO


This is a new series of posts, an alphabet primer of agile knowledge management (KM), to touch upon some of the key concepts, approaches, methods, tools, insights in the world of KM. And because there could have been different alternatives for each letter I’m also introducing the words I had to let go of here. […]

Technology and community: don’t get mistaken about the real deal


Most people who are approaching knowledge management -for the first time- from the standpoint of building a community end up focusing on technology. Technology just enhances communities. It expands the opportunities that communities bring but it doesn’t create communities, and it can also worsen communities if the technology is not user-friendly or if the community faciltator(s) […]

Knowledge management in cartoons – A selection


Because good visuals pin an idea with so much more strength… And fun helps move sensitive ideas forward… Hereby a selection of cartoons that may help you and others understand the value of knowledge management, through the challenges KM is facing or the initiatives it proposes to deal with them. Challenge: reinventing the wheel Initiative: […]

What do I DO about learning?


I talk a lot about learning on this blog. Because in my definition of knowledge management, it’s a central part. So the equation is KM = CDL. But the conversation and documentation parts feed that learning. As is also the case in Jaap Pels’s KM framework: But what do I do exactly, concretely, at my […]

Opportunity costs of documentation and how to make it work…


In my book of KM, documentation is an essential part of the work. Not everyone agrees to it. Someone who works a lot with Liberating Structures recently told me he didn’t necessarily see the point of harvesting anything because the people that were ‘doing the work’ would remember. But then there’s always the point of […]

Agile KM from ‘SMART goals’ to ‘practice SMARTS’


The game of knowledge management has changed. Despite the definitions given to knowledge management (see this useful post by Stan Garfield – and my own definitions of knowledge and knowledge management), KM really is no longer about managing knowledge-related assets as a taxidermist. It certainly is no longer about databases and catch-all portals (despite some tendencies). It’s […]

Experiential learning and the power of questions in motion (Ramblings and mumblings around…)


No focused post this week, too much is brewing in my mind. All possible walks of my professional life are in utmost effervescence or have just been put to a complete stop. A whirlwind of destructive-creative energy, and many ideas are seeping out of its trail. I am just walking forward with these ideas, shaping them up […]

A good idea for today and everyday: paraphrasing


Paraphrasing always had a negative connotation for my French ears. Like beating around the bush or repeating things without value. I know a much better meaning now: it’s a cornerstone of listening and learning. I’ve been in this wonderful course from Sam Kaner about facilitation and participatory decision making. Quality stuff! And one of the […]

From pervasive attention to purposeful intention (the rituals of learning)


This may be related to the anatomy of learning. I notice that we tend to learn in a pervasive way: as we go along we discover micro patterns. But we can, and should, put our attention to the next mile, the next thing we can improve. These micro patterns that come to our attention are an opportunity […]