Knowledge management – a visual guided tour of ‘KM as a mindset’


Last week I was invited to help a group unravel the mysteries of knowledge management. It was a great opportunity to intervene both as facilitator and subject matter specialist.

Triggered by the opportunity to connect with my main area of expertise I quickly realised I was hit by the ‘curse of knowledge’ ie. how could I sum up something as complex as knowledge management and something that I have worked on for the past 15 years or so in one presentation (even though we unpacked various aspects of this through the entire workshop)?

I decided not to look closely at the typical KM approaches and tools – from communities of practice to social media, from facilitated participation formats to information systems – but rather to frame everything around the motto of “Knowledge management is a mindset”. In some ways, I thereby echoed Knoco’s definition of KM as “The way we manage our organisation when we understand the value of knowledge”.

And in order to fully appreciate every slide on this presentation, mind the presentation notes that are in the outline of the presentation on Slideshare and explain every bit of information.

In the process it was really helpful to have to challenge myself going through the references and bookmarks that I have about this topic, and to find out that quite a few of my go-to references are also a bit out of date.

Many more reflections are cropping out on the basis of this workshop – I will try and process a couple on this blog over the next few days and weeks… starting with: what is the minimum you can do when you think there’s really no time for KM…

Meanwhile, while I know this presentation is far from touching upon every important aspect, let me know what you think 😉

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