This is a new series of posts, an alphabet primer of agile knowledge management (KM), to touch upon some of the key concepts, approaches, methods, tools, insights in the world of KM. And because there could have been different alternatives for each letter I’m also introducing the words I had to let go of here.
This is the final part, covering the V of vision all the way to the Z of Zombies.
V for Vision
Any agile KM initiative ought to start with a vision, even if having a plan does not provide a silver bullet and even if a vision doesn’t mean you are close to realising it. But it is an aspiration that gives you an idea of where you want to be (and by default where you are now) so it gives both some non-compromising view of what you’re up against, but also some aspiration and inspiration for where your journey should take you.
V could also have been…
Value – Whether the value of communities of practice, of a new portal, of a training or coaching program, of a series of meetings etc. the value of any KM initiative and of knowledge work has to be assessed, monitored and demonstrated.
W for wisdom
And I don’t mean it in the way the DIKW pyramid works (not), but rather the way continual learning sharpens senses and quickens the road to gathering wisdom (through effectiveness, focus, humility and empathy). Wisdom is about asking the right questions at the right moment, it’s about paying attention to the right people – it permeates all good agile KM initiatives or at least it is openly invited to nestle in such initiatives.
W could also have been…
WIIFM – The famous ‘What’s in it for me’ factor that shows where the benefit is. Without it, kiss your agile KM goodbye because the behaviour change involved with most agile KM initiatives is too high a hurdle for the people concerned if they don’t gain anything and/or don’t see what their personal gains can be. Articulate that WIIFM from the start, and prominently, without making empty promises. It’s part of the personal factor in KM.
Win-win – With the difficult promise of selling KM to anyone, the perspective of ‘multiple fits’ and of minimising tradeoffs (even though they are mostly unavoidable in the complex contexts where agile KM is set) is compelling. So win-win is crucial. And that means for instance web platforms that work for both users, managers and IT managers; or communities of practice that serve creative and productive purposes, or events that please patrons but also benefit all participants etc.
Web (stuff) – The inevitable expansion of connectivity means the web has become the space of choice for agile KM, even though face-to-face contact is not about to disappear and has much going for it. Still, the web is the reason why knowledge management came of age in terms of connecting learning etc. And the future of the web is proactive, and contextual.
X for X-pollination
Let me cheat here and use X as a cross 😉 Cross-pollination is just a convoluted way of looking at knowledge sharing across (institutional or other) boundaries. It’s the way institutional memory is built across project silos.
X could also have been…
X reasons not to learn – As mentioned in this blog post: X reasons not to learn, not to share, not to progress.
Y for Why?
Another cheat here – we’re in the difficult section of the alphabet he he he – but the point here is to keep on questioning, asking yourself why, educating your questions etc. Why is one of the most powerful questions one can ask. And at this it is one of the most important weapons in the agile KM arsenal.
Y could also have been… well… what, really?
Z for Zombies
I’m not talking about the dead-alive of the films, series and games, but about the people who attend poorly designed and ill-facilitated events. This is a good reminder that good, strong agile KM is about avoiding to turn more people into zombies in your conversations, meetings, events… Focus on learning, engagement, excitement and all that the letters of this agile KM alphabet primer have to offer…
Z could also have been…
Zen, zooming, zones etc. – But at this stage, I think I have explored enough alternative letters in this agile KM alphabet primer, which is coming to an end.
Let me know what you thought of this agile KM alphabet primer, in all honesty and with constructive feedback 🙂