I talk a lot about learning on this blog. Because in my definition of knowledge management, it’s a central part. So the equation is KM = CDL. But the conversation and documentation parts feed that learning. As is also the case in Jaap Pels’s KM framework:
But what do I do exactly, concretely, at my level, both for myself and the initiatives I’m part of, to walk my talk on KM and learning?
I’m having many conversations with many people. But let’s focus on the conversations around KM perhaps. I’m having those conversations with colleagues in my team, in my organisation, in the projects I’m part of, in the networks I’m part of (KM4Dev first and foremost), and with a host of people I come across in the meetings and events I facilitate or if I just bump into them. Though because it’s difficult to explain what KM means and what I do about it, I don’t always jump on the topic of KM with them.
I’m also having lots of conversations online with my personal learning network. On this blog, obviously, but also on Twitter, on Facebook, on LinkedIn, on Google+, on others’ blogs. Here’s how I do it for now:
- I rarely use Facebook for KM, unless there’s something that matters to a much wider group of people than the KM community
- I use Google+ more for the KM-focused conversations, as I use that social network in a rather professional perspective. But I don’t engage on Google+ very much these days
- I comment on others’ blogs when their topics really strongly resonate with my interests – it’s the ‘engagement’ gift of attention that I use here. And occasionally I refer to posts on my own blog on these comments
- I use Twitter to post information but occasionally to also react on others’ contents, to share perspectives. The limitations of characters put a boundary to this engagement though
- On LinkedIn I also react on others’ writing and sometimes I participate to conversations from groups, but again it has to be something that is very close to my heart because I don’t spend much time on LinkedIn otherwise
And I’m having a conversation with myself on this blog, when I think about topics or I play with ideas that I would like to put to blogging later.
Back to learning, some of these conversations are totally open and free-for-all, and others are exploratory, intentional. At a certain stage some of these intentional conversations become more analytical, including the conversation with myself on this blog. And that’s how I prepare for learning, as I also move on to…
This is the part where some of the thoughts and insights I’ve had with people have resonated so much that I need to put them in writing (and also because my memory’s not that great and ‘stuff’ disappears from my brain’s hard drive if I don’t capture it in a way or another).
The ways I document these insights?
- Obviously on this blog, when a thought is sufficiently well-formed in my mind
- But usually before that I put them in a proto-blog on TumblR, or on a Google doc where I list my ideas for the blog
- I also capture some insights on Twitter at times, and I probably should do more to connect that with my TumblR and blog
- I note down most conversations I’m part of, on my Samsung note app or in Word on my computers
- In my organisation, I also document some of these insights on our Yammer network(s), and on our LinkedIn group or other such platforms
- There are other blogs I use to document reflections, for instance the Maarifa blog we have at ILRI comms/KM to document all the work we do on comms and KM
In most conversations I end up, I actually keep track of the main insights and ‘to do’s’ as it seems I’m not the only one who tends to forget what was said in the absence of written records, so it’s useful for me and all to take notes.
For me, putting things in writing is one of the surest ways to remember things and make sure I act upon them, so it’s part of that intentionality that I think is a crucial accelerator of learning.
And finally learning is really the combination of these elements. But I do other things to sharpen my learning:
- I ask for feedback a lot – from my colleagues and friends, from you readers of this blog, because I value that feedback as one of the best ways to go forward and grow
- I also have a daily after action review to find out what I think I did well and what I could have improved, and at the end of the week I review these for the entire week and reflect a bit more on what I want to or would do with these insights
- I try new activities every so often (e.g. Yoga, meditation, running) and I try to use them to also improve my own learning, not pushing it but seeing if it helps. And for instance running helps me generate ideas, meditating helps me shift my attention to other important aspects etc.
- In planning my work I also take a bit of time reflecting on the ways I do my work (single and double loop learning)
- And as much as possible, but it doesn’t happen nearly as often as I would like, I try to reflect on holidays over my life and work. This is when I consider the ways I learn (triple loop learning). Though with two young children that I love, I find it quite difficult to block that quality time.
What are your practices around conversing, documenting and/or learning generally and specifically? What do you think about the above and what is missing you think?
Related blog posts:
- From pervasive attention to purposeful intention (the rituals of learning)
- Anatomy of learning: how we (individuals) make sense of information
- Experiential learning and the power of questions in motion (Ramblings and mumblings around…)
- Agile KM from ‘SMART goals’ to ‘practice SMARTS’
- X reasons not to learn, not to share, not to progress