‘Process literacy’ 101


Mild process (Credits: Wassily Kandinsky, 1928) Today I just sat through two very good – erm let’s say ‘very typical’ – examples of moments lacking ‘process literacy’: A seminar that I had to leave after 50 minutes and hadn’t yet started the questions and answers session (like a penetrating and Q&A is totally ‘rad’ from an engagement […]

Agile KM from ‘SMART goals’ to ‘practice SMARTS’


The game of knowledge management has changed. Despite the definitions given to knowledge management (see this useful post by Stan Garfield – and my own definitions of knowledge and knowledge management), KM really is no longer about managing knowledge-related assets as a taxidermist. It certainly is no longer about databases and catch-all portals (despite some tendencies). It’s […]

Put your knowledge work on turbo mode: Ask for help!


In his seminal post Rendering knowledge, controversial and inspirational KM thinker Dave Snowden says that “in a context of real need, few people will withold their knowledge”. And it is true. Only few people will proactively, continuously care for others enough to share their knowledge regardless of circumstances. Well, of course the evidence seems to suggest otherwise… …but […]

Enabling change: a manager’s choice (and a leader’s decision)


People don’t resist change. They resist being changed! – Peter Senge I’ve covered individual change on this blog though various writings (on the willingness or difficulty to change, recognising that the process of changing is slow, wanting others to change), but hardly done justice to the management side of change. And management has a lot to […]