Knowledge management (KM) can be a very dry topic to explain, so how about a bit of fun to do the job?
A mate of mine was recently compiling some ideas to present KM to a group of people who don’t know anything about it. She picked my brains and I told her, among other ideas, to use illustrations explaining the challenges that (agile) KM can solve.
Here are some ideas if you want to ignore those challenges…
Don’t mind your information and knowledge, it’s all over-rated
True! What’s all the fuss about the information age and the knowledge era, and being smart and all. Rote learning has proven a long time ago that it was by far the most successful way to respond to current problems, let alone future challenges. Just keep nailing (or hammering?) down your problems all in the same way, as you’ve always done. Why change a winning strategy?
Well, perhaps when it’s no longer winning, and you DO need to take stock of what people think and do around you😉
Ensure slow, and regular death by powerpoint
Another common one that can easily be avoided by (agile) KM: Make sure your meetings and events are as loaded with information as possible (yes: encourage logorrhea). Who cares about knowledge sharing and co-creating?
Who said involving people was a good idea? What can be better than provide all your great thoughts to others and let them digest your excellent thinking rather than come up with a watered down version of it by themselves – even together?
Keep it solid, keep it straight: it’s all about your experience enlightening others, and frankly you have little to get from interacting with all those morons around you.
Make sure everyone around you is endlessly searching information and wasting time
That’s right, one of the benefits of not organising and managing your information is that it forces your colleagues to search (for hours) through the web, looking for what they need. They will get really web-savvy with this, and finding lovely kitten pictures, Buzzfeed’s latest nightmarish creations and perhaps even saucy videos will have no secret for them. Finding business-critical information on the other hand… well, it’s probably not part of their terms of reference really is it? So…
Reinvent the wheel – in a worse way, and in order to reinventing the wheel
Let’s go one step further: Since searching for information hasn’t reaped any tangible benefit for your business, don’t bother building upon the past, just CREATE IT ALL ANEW, bigger, flashier, fancier, ahem, though perhaps not better.
People who worked on similar challenges before didn’t understand your context, your needs, your problems, so they likely have very little in store to help you…
Just ignore them and fix that damn wheel. Someone still needs to create it, right?
Make sure your colleagues are all drowning in emails
It’s such a hassle having to learn a new tool that pretends it can do away with (part of) your emails, so just wallow in your email soup and relish the deluge that keeps coming in and keeps your heart and tension very healthy. And you may beat the record number of emails in your inbox, or amount of emails received per hour. Just go for it, there wouldn’t be anything sillier than trying to fix this since it’s so fun replying to emails endlessly. It also keeps you away from other work that needs to be done.
Life if sweet without KM.
Don’t learn, don’t look back, and if you do, think single loop only
Learning? That’s for pupils and students. You don’t need it. You surely have all the best answers to all the problems in the world anyway… And even if you did need to learn, it’s just to improve your very same approach to problems – sharpening that hammer so to speak.
If you have some success, just celebrate. If you had problems, quickly ignore them. At any rate DO NOT try and document what happened. It’s a complete waste of time. Everyone knows that a success can easily be replicated elsewhere, and that a failure doesn’t help anyone, certainly not you.
Don’t bring people together to (come on, that big picture blatantly doesn’t exist!)
Thinking there might be other solutions for the issues you face, or bigger issues affecting you and your organisation is a gross exaggeration, a conspiracy from outside to prevent you from doing what you do best: business as usual. The solution must be in one deeper ply of your thinking. You’ve always found the right answers to all problems so you can figure out that big one too.
Oh, and don’t forget to run for presidency next time you can😉
Don’t pay attention to your institutional memory, don’t do exit interviews etc.
One of the common challenges that KM tries to fix is to mitigate the loss of institutional memory through buddying/coaching, on site training, codifying practices at work, implementing a proper induction program and handover process including a good, grounded exit interview.
But hey, that’s a whole waste of time. Just get on with work, focus on the here and now only and when someone leaves your company you’ll find a solution for the replacement. Anyway chances are they are not really good employees and wouldn’t leave much behind at any rate (after all: they’re working for you, a worthless company that has proved well beyond the point that they don’t take KM seriously because they are not smart).
There is so much more I could mention, all these buzz words and idiotic ideas like innovation, resilience, adaptive management etc. fail fail fail… Just rejoice at the idea that your company may start looking like The Office – so prepare your jelly supplies, and sit back, relax and enjoy the KM-free world. A world free of hassle, at least mañana…
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