Knowledge management (KM) is about conversations. It’s about conversations that make us more effective, both personally and collectively. It’s also about the documentation of these conversations, so that we can track back information coming from those conversations for the record, or to help others who didn’t participate to these conversations connect to them. And in the middle it’s about ensuring that these conversations and documentation help us learn to get more effective, innovative, relevant, purposeful, connected and connectable.
This is about my working definition of KM these days.
And it goes further: I believe KM is meant to connect us to a meta-grid, a matrix of understanding where all our collective wisdom could flow simultaneously and solve problems as and when. This is of course a far and ideal destination. In development work, this ideal would also conjure up the imperative of empowerment: learning to become autonomous and to make choices that affect our livelihood; that is when the meta grid allows us to be active connections and connectors because we naturally help connect to others through our choices.
This is why we need both conversations, documentation and learning. KM=CDL.
- Conversations connect us, help us break down language barriers and speak the same language, to let that knowledge flow on the collective grid. We can have conversations that tend to innovate and explore (vertical conversations, as we are trying to go deeper and deeper) or that tend to consolidate and level understanding among people (horizontal conversations). These conversations can either be synchronous or asynchronous, face-to-face or online. But they are the main gate to connect individual dots on the grid.
- Documentation keeps fragments of conversations that can also help connect to other people, networks, organisations. It invites others to join in on this conversation and subsequent related ones. Blog posts, wiki pages, discussion list archives, tweets, Yammer messages etc. are all traces that help others engage, question, comment, respond to etc. Of course, they may not connect as powerfully to the grid as synchronous (and particularly face-to-face) conversations but one learns a lot by reading too.
- Learning (through either conversations or reading documentation) empowers us and gets us more effective. It not only creates sense for us to join these conversations (as we see the value of being connected to the grid) and use this documentation but in the process hopefully it also gets us to learn about learning, understand how we can become better at the art of conversations and the science of documentation. To get the grid to work effectively, each and every one of us has to be an active learner, converser, documenter, to inspire others to do that too and increase the pace of connecting everyone to the grid up.
Joining the grid is our distant goal, but we are following a course that is drawing us closer to it at every step. Every time we are better able to collectively deal with problems, making the most of connected intelligences and emotions. And all dots want to join up, because we human beings are curious, so we keep looking around the edges of our world, helping that grid shape up through connections between distant regions.
As Jennifer Sertl was saying on Twitter: “We used to write stories on walls in caves now we write stories on walls in clouds… http://t.co/5qdL1bTM”. On this reflexive Sunday, KM could be considered the epistemological discovery of man, a voyage into our collective history of thoughts, actions and emotions and into our destiny. No less…
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